سياسة الاسترداد

Refund Policy

We want you to be completely satisfied with your purchase.

  • Refund Eligibility: Products must be unused, unopened, and returned within 7 days of delivery.

  • Non-Refundable Items: Due to hygiene reasons, used soaps and personal care products cannot be returned or refunded.

  • Refund Process: Please email us with your order number and reason for return. Approved refunds will be processed within 7–14 working days to your original payment method.

  • Cancellation Policy

    Orders may be canceled under the following conditions:

    • Before Dispatch: You may cancel your order within 12 hours of placing it, provided it has not yet been shipped.

    • After Dispatch: Orders already shipped cannot be canceled. You may initiate a return after receiving the item, if eligible under our Refund Policy.


Shipping
To return your product, you should mail your product to: International Company for Sanitary Ware LTD., 76 Amer Bin Malek St., Khalda, Amman 11821, Jordan

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 75 JD, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

WE HOLD THE RIGHT TO REFUSE ANY REFUND OR EXCHANGE FOR ANY OR NO REASON.